Profile - Pearson Carpet Care, Humble, TX

Q: What is the name and focus of your business, where are you located, and what geographic areas do you serve?

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A: We have been in business since 2001 and operate two family-owned businesses - Pearson Carpet Care and Professional Drying Equipment - both in Humble, TX and serving Houston, TX and all its surrounding areas:

• Pearson Carpet Care www.pearsoncarpetcare.com specializes in Oriental/area rug cleaning from hand-knotted to machine-made rugs from all over the world. We have a state-of-the-art onsite rug cleaning facility, and also clean carpet, tile and grout, upholstery, laminate wood floors, mattresses, plus offer 24/7 emergency water restoration.
• Professional Drying Equipment is a drying equipment specialty company www.prodrying.com which sells indoor pool dehumidifiers, spa dehumidifiers, desiccant dehumidifiers, refrigerant dehumidifiers, and more, for commercial, industrial, or residential applications. Proper drying has important health ramifications, since faster drying means less time for mold and microbial growth.

Q: Since the mission of the IICRC is to “identify and promote an international standard of care that establishes and maintains the health, safety and welfare of the built environment,” how does your company help fulfill this mission?

A: Our principal, Kevin Pearson, President of Pearson Carpet Care, serves on the Board of Directors of the IICRC (Institute of Inspection Cleaning and Restoration Certification) and on the Board of Directors of the PCRA (Professional Cleaning and Restoration Alliance). He is an IICRC Master Certified Cleaning Technician and has been in the industry since 1992. He also serves on several other committees at the IICRC, including being the Certified Firm Committee Chairman. Pearson Carpet Care technicians hold multiple master and journeyman cleaning technician designations with the IICRC.

Kevin also wrote a book in 2011 - Clean it and Go! - that offers expert insight into keeping carpet looking and smelling clean, and on how to extend the life of carpet and rugs.

Larry Pearson has been in the cleaning and restoration industry since 2001. He is certified in many different areas through the IICRC. With a background in computers and finance, he is the Chairman of Pearson Carpet Care, LLC and is in charge of bookkeeping and finance.

Kevin and Larry Pearson have over 30 years combined experience in the cleaning and water restoration industry.

Why IICRC? IICRC certification helps consumers select the cleaning, restoration and inspection industries’ most skilled technicians. IICRC-certified companies have trained technicians, adhere to a code of ethics, and have the proper insurance to be working in a home or office. These are experts, recognized by the cleantrust logo, who have passed stringent knowledge and skills exams from approved industry schools, and kept up-to-date on the latest cleaning and restoration information in fields such as rug, carpet, and upholstery cleaning, and mold, water, and fire/smoke damage restoration.

Pearson Carpet Care technicians are also trained and certified through the IICRC for upholstery cleaning, and are skilled at selecting the correct cleaning system for particular fabric types and soil conditions. Our technicians are not only IICRC certified but they also go through other advanced water restoration courses.

Q: How are IICRC master cleaners, ‘the best of the best’?

A: While consumers can feel confident when hiring any IICRC-credentialed firm, some companies employ cleaners/restorers who have advanced their skills to become “master” cleaners/restorers. Master cleaners have expanded knowledge and experience in several areas related to their specialty.

Earning a master designation is a process starting with getting a certificate in an IICRC designation by completing an in-depth training course and passing a standardized exam in that specialty. After one year of field experience, the technician may qualify as a 'journeyman'. After earning certificates in five categories beyond the primary one, along with at least three years of field experience, the professional can qualify for the “master-level” credential.

Master technicians can be verified on the “Locate a Certified Professional” www.iicrc.org/locate-a-certified-professional section of the IICRC website.

Q: What methods or equipment do you use that helps ensure a more healthful outcome?

A: Pearson Carpet Care has an onsite “studio” designed to enable cleaning (as well as repairing) valuable rugs. Rug cleaning is our specialty, whether it is hand-made or a machine-made synthetic rug, we can clean it. As an example, a square foot of wool rug can hold a pound of dirt, and still look clean, so it’s vital to remove that soil prior to other cleaning. We do just that.

Pearson also considers itself a true restoration company and not a “cut-out-and-rebuild” company. We are able to dry entire structures without tearing out furnishings or materials in most cases. This philosophy not only reduces the waste that goes to landfills but also is a cleaner more controlled way of drying.

For over two decades we have had the equipment, knowledge, and training in the water restoration industry to be able to dry structures in place, but many companies still refuse to dry and restore structural items. Instead they want to remove and replace most items like we had to 20 or more years ago. We, as an industry, need to take advantage of the technology we have available to us (e.g., see www.prodrying.com) now and learn to use it effectively.

For water restoration work, thoroughly and quickly drying the building or home protects it, causing minimal or no damage to the structure and contents. Having access to ProDrying’s latest technology drying equipment, has been a great resource.

For customer-location cleaning of carpet, tile, grout, and stone floors - e.g., marble, travertine, limestone - truck-mounted extractor units supply constant hot water and, accompanied by proper agitation, extract it almost immediately to remove the most soil and moisture for fast drying times. Faster drying means less time for the growth of mold and bacteria. We can get carpet dry within a few hours.

While dirt in the pores of tile and grout may cause it to look dark and dirty and is almost impossible to remove with traditional methods, a van-mounted cleaning platform such as the Butler System we use, safely removes soil from tile and grout and leaves tile and grout surfaces looking new, and virtually dry.

Q: What sort of customers do you help?

A: Over the years we have dried commercial office complexes, ten-story office buildings, residential homes, universities, film archives, museums, historical homes, manufacturing facilities, chemical plants, gymnasiums, attics, crawl spaces, airport buildings, wood floors, even The Toyota Center (where the Houston Rockets play), and much more. 

Q: Do you work with insurance companies?

A: We are preferred vendors for many of the larger insurance companies. 

Q: How do you educate consumers about the issues?

A: We take the time to explain why we do what we do, and also provide an extensive library of articles - http://www.pearsoncarpetcare.com/ARTICLES/OrientalRugCleaningAreaRugCleaner.aspx - for consumers to read on topics such as:

• What To Look For In An Oriental Rug Cleaner
• Fire Damaged Oriental Rug Cleaning
• Proper Wool Rug Cleaning
• Cleaning Wool Carpet or Rugs
• Water Damage on an Oriental Rug
• Caring For Your Rugs
• Rug Cleaning
• How To Properly Clean Rugs
• Choosing a Rug Cleaning Service
• Having a Rug Repaired
• How To Store Rugs Properly
• How To Remove Urine From An Oriental Rug
• Why Does My Rug Have Sand Coming Out Of It?
• Wool: A Great Rug Fiber
• The Importance of Proper Rug Maintenance
• Why Hand Washing Oriental Rugs is the Better Cleaning Method
• How to Protect the Look of Flokati Rugs
• Preserve Your Rugs With Professional Rug Cleaning
• Wool Rug Cleaning, Why Hire a Professional?
• Professional Oriental Rug Cleaning

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