Profile: Grogan Clean Care, LLC, Nacogdoches, TX

Caring - and training - has a lot to do with cleaning for health, as this profile of Grogan Clean Care, LLC, Nacogdoches, TX, shows.

1.      Given your company name and focus, “Clean Care”, how important is the issue of "caring" in providing residential or facility services that impact health?

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“We believe the ‘Care’ in ‘Grogan Clean Care’ is the most important part of our work. It has always been important to us to do the best job we can for our customers, even if it means inconveniencing ourselves,” said John Howell, principal, Grogan Clean Care, LLC.  

“One day a good friend and former boss told me that if I listened to my customers and heard their concerns so they felt understood, I would be very successful at customer service. It has worked! When you get called to extract water from a person's home or business at 2am in the morning and you make it happen, you walk away with a new friend that will call you the next time. By caring even when it’s not convenient, we have found we are doing something right!”

“Our investment in training is actually the main way we show our interest or concern in helping customers. As we like to say, ‘We are IICRC-Certified Technicians Because We Care!’”

2.      What type of education or training do your technicians receive to help ensure their effectiveness?

“Our technicians are certified by the IICRC and use the IICRC service mark cleantrust in the areas in which they specialize. We encourage our technicians to continually learn on a daily basis. If I have learned anything in the last 12 years it is that every day is another opportunity for me and my company to learn something new to better prepare us for what our customers may need tomorrow,” said Howell.

3.      Which tasks or activities do you perform that are most important to your customers in protecting health?

“The most important thing we do for our customers is to carefully listen to their needs and concerns first, then apply our knowledge, expertise and experience, much of it derived from our adherence to and application of IICRC Standards in the field, to provide service that will not only meet, but ideally exceed, our customers’ expectations.”

4.      How is IICRC certification important in ensuring and validating technical proficiency in these matters?

“Certification helps us in several ways: 

• It gives us a yardstick against which we can measure a technician's intellectual knowledge,
• It provides standardization of training at a relatively low cost compared to developing our own program, and
• It allows us to meet other professionals from local geographic areas as well as nationwide to help us see different approaches to the work we do. Access to different professional perspectives helps us become more efficient and useful to our customers.”

5. Anything you’d like to add?

“One of our specialties is Oriental rug cleaning and we are strong believers in having the right training, facilities and education. 

Grogan Clean Care is a locally owned and operated company in Nacogdoches, TX. We began cleaning carpet in the East Texas area in 1984 and have been here ever since. In 2001 we began Hand Washing Oriental Rugs in our state-of-the-art facility and have never looked back.

In May of 2011 Andi and John Howell had the privilege of purchasing Grogan Clean Care, LLC from the Grogans. The only thing we've changed is the owners. We still strive to provide our customers with quality reliable service by using the best products, people and equipment to do the job the right way the first time. We're concerned about quality!

Our ability provide to our customers with quality work has been what has kept us in business for 29 years. We take every opportunity to educate ourselves on the latest in advancements in our field so that we can be our best when customers need us.

We take the position that ‘with an IICRC-certified cleaner on staff you can always know your items will be handled with the utmost care and will be treated as if it were our own!’

We have work all over East Texas. We have dried structures in Texarkana, TX, cleaned Oriental rugs from all over the world and continue a long standing relationship with Stephen F. Austin State University to meet their cleaning and restoration needs.”

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