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Q: What is your company’s full name, website address, geographic location, and how long have you been in business?
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A: America's Best Cleaning and Restoration Services Inc., http://www.americasbestclean.com/ - based in Rochester, MN, serving Minnesota & Wisconsin for more than 25 years. America's Best has offices in Rochester, MN and La Crosse, WI.
Q: Given your focus to be “America's Best”, how important is the issue of "cleaning for health" in providing residential or facility services that impact health?
A: Vitally important. We educate ourselves and clients, and strive to apply healthier or more healthful, cost-effective methods as part of a cleaning for health approach that includes:
- Carpet Cleaning
- Furniture & Upholstery Cleaning
- Oriental & Specialty Rug Cleaning
- Stain Removal
- Pet Odor Removal
- Tile & Grout Cleaning
- Air Duct Cleaning
- Dryer Vent Cleaning
- In Place Structural Drying
- Water Restoration
- Fire and Smoke Damage Restoration
- Mold Remediation
- Thermal Imaging Analysis
- Mold Testing
- Pressure Washing
We work hard to be both a learning and a teaching company. We learn from the best, as shown by our involvement with IICRC, and strive to share information with - i.e., teach - others.
For example, we teach customers, wherever possible, to prevent costly carpet wear and service calls by vacuuming often. For example, as it relates to vacuuming, we recommend:
- Light traffic area: Vacuum at least twice a week.
- Moderate traffic area: Vacuum at least 3-4 times per week.
- Heavy traffic area: Vacuum daily.
We also recommend the use of entry mats that collect and absorb soil and moisture.
Q: How else do you teach the customer?
A: America's Best sponsors Continuing Education classes for the professional community at convenient locations, using experienced (and entertaining) presenters.
In the coming months, we will be expanding to include Continuing Education offerings for Wisconsin Real Estate Agents and Iowa Insurance & Real Estate Agents as well for those professions (Minnesota Insurance Agents & Adjusters, Minnesota Real Estate Agents and Wisconsin Insurance Agents) we have already been serving.
Q: What type of education or training do your technicians receive to help ensure their effectiveness?
A: We keep learning, educating and training ourselves by tapping the most authoritative industry resources, such as the IICRC.
Q: Which tasks or activities do you perform that are most important to your customers in protecting health?
A: We work at developing and maintaining a network of contacts and affiliations that enables us the opportunity to help consumers protect or restore their indoor environments.
We stay in touch with and strive to work closely with many insurance agencies, such as:
State Farm, Allstate, Progressive, Farmers Insurance, Liberty Mutual, Geico Insurance, Hanover Insurance and USAA Insurance.
We are members of the Midwest Cleaning and Restoration Association http://www.mcraonline.org/, are involved with the SE Minnesota Assoc. of Realtors, and of course are IICRC-certified.
Q: How is IICRC certification important in ensuring and validating technical proficiency in these matters?
We ensure that our technicians are trained via IICRC(www.iicrc.org) to be expertly qualified and certified to care for different types of fabric or material (e.g., Haitian cotton, leather, linen, etc.), as well as in leading edge restoration techniques. The goal is creating a healthier living environment for our customers by tapping the best information and skills-training available.
Q: What do you do to stay on top of customer service?
A: It’s a philosophy and a commitment. We want to help our customers to reverse the damaging effects of water, smoke, and other disastrous events as painlessly as possible. We try to be there for customers.
We also conduct customer surveys. We ask them to rate our technicians and the quality of work, whether or not they would recommend America's Best to others, and to share their comments, concerns, or compliments.
We are also members in good standing of the local Better Business Bureau (BBB), as well as approved service providers of the Carpet and Rug Institute (CRI) and WoolSafe.
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